Privacy Policy
Last updated: April 2025
RippleXP Limited ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our UK residency timeline report service.
1. Information We Collect
We collect information you provide directly:
- Account information: Name, email address, billing details
- Timeline data: Dates of entry/exit, visa details, passport stamps, bank statements, and other documents you upload
- Payment information: Processed securely via Stripe; we do not store card details
2. How We Use Your Information
Your information is used to:
- Generate your UK residency timeline report
- Process payments and send receipts
- Deliver reports via email and download link
- Provide customer support
- Improve our service
3. Data Retention
We retain your timeline data for 12 months from the date of report generation to allow re-downloads and support queries. After this period, all personal data is securely deleted. You may request earlier deletion at any time.
4. Data Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our systems are hosted on secure infrastructure with regular security audits. We never share your personal data with third parties except as necessary to provide the service (e.g., payment processing via Stripe).
5. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
To exercise these rights, contact us at privacy@ripplexp.com.
6. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies. See our Cookie Policy for details.
7. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or prominent notice on our website.
8. Contact Us
RippleXP Limited
Email: privacy@ripplexp.com
Data Protection Officer: dpo@ripplexp.com